IVR

Providing Multifaceted IVR Solution To Sustain The Growing Business Needs

What do you mean by an IVR Solution?

IVR or Interactive Voice Response software is the technology that helps businesses to automate both inbound and outbound customer interactions through text to speech technology and pre-recorded voice messages. This works solely on DTMF input made by customers. With the help of the IVR solutions, it becomes easy to route calls and interact with callers whenever necessary.

What are the benefits of IVR solution?

Retain your customers with a faster and seamless IVR process by routing them to the right agents.

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More leads

With rapid interaction, now you can easily meet customer requirements and acquire more customer loyalty and leads.

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Brand Image

Offer customized attention by routing them to the right agent with multi-level IVR and creating a robust brand image.

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Manage call volumes

Handle call volume by automatically connecting customers to the right agent through the advanced multifaceted IVR.

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Ger personalized result

Offer welcome greetings with personalized tones like their names and needs by checking their past interactions.

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Stay omnipresent

You will be able to manage business calls from anywhere by forwarding calls to agents’ landlines or mobiles.

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Easy setup

It has an easy plug and play solution that makes integration easy with the existing CRM along with seamless accessibility.

Features of IVR Solution:

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24 x7 Customer Support

You can offer round the clock service through message recording and offer an instant resolution.

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Call Routing

This feature will allow agents to easily answer calls as it routes to free agents and ensure lesser customer wait time.

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Multi-language support

This feature will help you to offer support to customers in customized languages available in English, Hindi and regional.

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Call Recording

You can record calls and listen in real-time to maintain the quality standard of your company and improve them.

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Concurrent calls

It offers the ability to respond to a huge number of inbound calls at a time to ensure less customer wait.

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Customized Menu

The properly customized menu with submenu offers easy navigation to get the answer to queries.

We Offer Advanced IVR Solutions:

Virtual Number:

You can get the cloud-based number which you can use to route incoming customer calls to the preferred agents. They can handle the calls to answer the customer queries. Businesses have the freedom to use the international and local virtual business numbers so that they can improve their market reach.

There are endless benefits of virtual numbers for any business. With our IVR solution, you can get a virtual number that can help you to reap the other benefits.



Through our bulk email service, we provide:
  • Improved conversion rate
  • Find your quality leads
  • Improve your operational efficiency
  • Offer real-time data insights

Number Masking:

You can make sure that none of your agents is able to discover the confidential information of your customers and make bad use of it later. With the number masking features, you will ensure keeping all the information hidden while the live call.

This is highly beneficial for businesses as it ensures maintaining customers' privacy and makes sure of zero leakage.



Our bulk SMS service provides:
  • Ensure data confidentiality
  • Make sure your customers do not get offended
  • Ensure that you are complying with your ethics
  • Guarantees the best solution

Missed Call:

Miss call solution is another feature included in our IVR solution that helps businesses call back their customers whoever gives a missed call to them. This call will be processed through an autodialer. This will help to connect with your audience through a live agent, voice bot or IVR message.

When you are able to reach every single customer who calls you, it actually increases your reach and helps customer retention



Call Center Software is very Effective as:
  • Seamless CRM integration
  • Improve your market reach
  • Enhance interactions through campaigns
  • Launch outbound calling

Toll Free Number:

You will find your customers reaching you when you have a toll free number. No doubt your customers will not like to spend their money on solving issues related to your business services or products. So, with IVR solutions you get a toll free number that can help your customers reach you and find solutions to their problems.

A toll-free number can be a lot valuable for businesses in a multitude of ways. You can find it to have an impact on your brand value.


Our bulk SMS service provides:
  • Improved customer satisfaction
  • Offer 24x7 availability
  • Improved business in the market
  • Track your marketing campaigns

Automated Outbound Calling:

The automated calling process enables you to record voice interaction with the caller without any kind of human interaction. This will again become helpful for businesses to place automated outbound calls and arrive at every targeted customer.

This can have a huge advantage for businesses by improving their lead count as you can reach maximum customers in less time.



  • This is a cost-effective solution.
  • It helps to optimize your target audience
  • It helps to improve your ROI
  • This can help to improve the caller's experience

Click to Call:

Click to call is another effective solution. This is a real-time based widget that can easily be configured on your mobile or website. This can help businesses to get instantly connected. It can also help businesses to give their customers the freedom to reach the support team just by submu=itting the contact number.

This will need your customers to send the number and your support to connect to them just instantly. It has a lot of benefits for businesses.



Our bulk SMS service provides:
  • Improve caller experience
  • Call monitoring and tracking
  • Very easy to set up

Frequently Asked Questions

  • How is the IVR solution beneficial for business?

    This can be a great way to reach your targeted customers or answer their queries the earliest. Having a team is not enough unless you have been backed with advanced technologies that streamline the process and ensure better operation.

  • Does it leak confidential customer information to agents?

    No! The feature called number making keeps the data confidential even to the agents. Moreover, even if it is a live call, your agents will not be able to find confidential customer data. Choose us as the IVR platform provider to enjoy the utmost benefit.

  • What is the pricing of including IVR solution?

    You can reach us to find out the pricing structure. We are the IVR providing company to customize the solution as per your needs to get the best solution.